Returns & Refunds
Returns and refund policy for merchandise purchased through the MegaProjects store, sold by Fourthwall, Inc. as Merchant of Record.
1. Who Sells Merchandise
Merchandise in the MegaProjects store is sold by Fourthwall, Inc., which acts as the seller and Merchant of Record. Your purchase contract for merchandise is with Fourthwall, and Fourthwall processes returns and issues refunds. These terms describe Fourthwall's current policy as it applies to MegaProjects store orders; Fourthwall's own terms govern in the event of any conflict.
2. Catalog Products — Quality and Print Defects
If a catalog product (such as a printed item or physical product from the standard range) arrives with a quality defect, incorrect item, or print error, a replacement or refund is available. Contact us at contact@megaprojects.pub or reach out directly to Fourthwall support with your order details.
3. Made-to-Order Products
Made-to-order items are produced specifically for each order. These products do not carry a general return right or a right of return due to sizing, unless the item is defective or applicable consumer law in your jurisdiction provides otherwise.
If your made-to-order item arrives damaged or with a manufacturing defect, contact us and we will assist in resolving the issue with Fourthwall.
4. How to Request a Return or Refund
To initiate a return or refund request, email contact@megaprojects.pub with your order number and a description of the issue. We will coordinate with Fourthwall on your behalf, or direct you to Fourthwall's support channel for fastest resolution.
5. Refund Method
Approved refunds are issued by Fourthwall to the original payment method. Processing times depend on your payment provider.