Returns & Refunds
Returns and refund policy for merchandise purchased through the MegaProjects store, sold by Fourthwall, Inc. as Merchant of Record.
1. Who Sells Merchandise
Merchandise in the MegaProjects store is sold by Fourthwall, Inc., which acts as the seller and Merchant of Record. Your purchase contract for merchandise is with Fourthwall, and Fourthwall processes returns and issues refunds. These terms describe Fourthwall's current policy as it applies to MegaProjects store orders; Fourthwall's own terms govern in the event of any conflict.
2. Catalog Products — Quality and Print Defects
If a catalog product (such as a printed item or physical product from the standard range) arrives with a quality defect, incorrect item, or print error, a replacement or refund is available. Contact us at contact@megaprojects.pub or reach out directly to Fourthwall support with your order details.
3. Made-to-Order Products
Made-to-order items are produced specifically for each order. These products do not carry a general return right or a right of return due to sizing or change of mind, unless the item is defective or applicable consumer law in your jurisdiction provides otherwise. Please check size guides carefully before ordering.
If your made-to-order item arrives damaged or with a manufacturing defect, contact us and we will assist in resolving the issue with Fourthwall.
4. Reporting a Quality Issue
Report damaged, defective, misprinted, or incorrect items within 30 days of the delivery date. Include your order number and photos clearly showing the issue (photograph the defect, or the damaged area, together with the product tag on a flat, well-lit surface) — photos are required to process a claim.
Qualifying issues include: damaged items, defective or misprinted designs, an incorrect item or size shipped due to a production error, physical defects (tears, holes), and production color errors. Expected minor color variation on dark garments from the printing process is not a defect.
5. How to Request a Return or Refund
To initiate a return or refund request, email contact@megaprojects.pub with your order number, a description of the issue, and photos as described above. We will coordinate with Fourthwall on your behalf, or direct you to Fourthwall's support channel for fastest resolution.
6. Refund Method and Timing
Qualifying quality issues are resolved with a free replacement wherever possible. Where a refund is issued instead (for example, order cancellation before production begins), it is returned by Fourthwall to your original payment method: PayPal refunds typically appear within 24 business hours; credit and debit card refunds typically take 7–10 business days, depending on your bank.